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Zain maintains lead in Service Hero’s Customer Satisfaction Index Awards

UncategorizedZain maintains lead in Service Hero’s Customer Satisfaction Index Awards


Company ranked first in ‘Best Mobile Operator’ and ‘Best ISP’ categories for 2023

KUWAIT: Zain has maintained its lead in the Service Hero Customer Satisfaction Index Awards after being ranked first in the ‘Best Mobile Operator’ category for the twelfth time and the ‘Best Internet Service Provider’ category for the eighth time in Kuwait’s ICT sector for the year 2023.

The announcement was made during the special awards ceremony, attended by Zain Kuwait Chief Corporate Affairs and Relations Officer Waleed Al-Khashti, President of Service Hero Faten Abu-Ghazaleh, and many executives and leaders from the winning companies.

Service Hero celebrated the country’s best performing service providers in 2023, marking the fourteenth year of running the region’s only consumer powered customer satisfaction index. Yet again, Zain came on top of the companies operating in the local ICT sector, being ranked first in the ‘Best Mobile Operator’ and ‘Best Internet Service Provider’ categories after receiving the highest number of votes from consumers in the Kuwaiti market for the above two categories.

Zain is proud to maintain its annual lead in this prestigious award, reflecting the leadership position it enjoys in the local ICT and digital service markets. The company ranked first for achieving the highest customer satisfaction scores by providing the best quality service standards.

The award came after an in-depth evaluation by Service Hero’s independent advisory council, which recognized Zain’s leadership in offering the best innovative digital services, as well as its relentless pursuit of excellence and innovation with the aim of achieving superior digital lifestyle transformation for its customer base, the biggest in Kuwait.

Based in Kuwait, Service Hero manages the only consumer powered customer satisfaction index in the Middle East. The company is a member of ESOMAR and adheres to the global organization’s principles and guidelines for self-regulation and ethical practice. Service Hero is overseen by an Independent Advisory Council to assure results that are impartial, objective, and accurately reflect consumers’ preference, making the company’s findings a credible benchmark that offers transparent and relevant insight for companies.

It consists of academics and business professionals representing leading institutions and corporate establishments in Kuwait and the UAE, including the American University of Kuwait and Australian College of Kuwait. Since 2010, Service Hero has measured 250,000 validated consumer assessments covering more than 500 private sector companies.



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