Nintendo of America has canceled contracts for about 200 customer support workers located in the U.S. who have been working with the company for a long time and have decided to move most of the service operations to South America, including Brazil, Argentina, and Nicaragua. This change comes right before the much-awaited release of the Switch 2 and after several warnings about the termination of contracts.
The workers were hired as contractors under a system of 11-month rotating contracts, separated by short breaks, which allowed them to collect unemployment benefits before the renewal of the contracts. Many of the workers had been with Nintendo for a long time and had become very familiar with the company’s customer service systems and policies.
Some of the remaining contractors have received an offer to assist in the training of their South American replacements. Rumors are circulating that the standard of support may drop, and the sources of anxiety are language differences and whether the outsourced staff will be given the same stringent performance criteria as the U.S. ones.
Nintendo, however, has rebutted some of these critiques by saying that the allegations are false. The company stressed its commitment to collaborating with qualified partners from across the American continent and maintained that customer satisfaction levels were high.
